©villedemontauban Mib
|
Destination E Rvb
The new ‘Destination of Excellence’ label aims to enhance quality across the entire spectrum of tourism provision: accommodation, catering, places of interest and leisure facilities, tourist information centres (notably tourist offices), and transport.
In addition to the focus on the quality of hospitality and services, which drives the sector, this label specifically raises the standards for environmental responsibility.
The Occitanie Sud de France Tourism Quality label is a continuous improvement scheme that enables tourism businesses to enhance their performance by optimising and developing the quality of their hospitality, service and facilities. This regional label is also recognised nationally under the Plan Qualité Tourisme: so, in a single application process, you can obtain both labels! It is awarded for a period of five years and currently has over 1,300 certified businesses across 11 tourism sectors. The scheme’s team supports you throughout these five years: preparing for certification, external audits (by mystery shoppers), improvement workshops and the provision of tools to help you improve, make progress and monitor customer satisfaction.
As part of our commitment to improvement, every piece of customer feedback (satisfaction survey, comment, complaint, thank-you message, etc.) is analysed.
