© Ville de Montauban

The Quality Tourism & Quality Tourism South of France brand

The Grand Montauban Tourist Office has been Quality Tourism certified since January 26, 2013

What are the Quality Tourism & Quality Tourism South of France brands?

This brand was created by the State in order to improve the quality of tourist services and to better receive tourists in France. It is the only state mark awarded to tourism professionals for the quality of their welcome and services. Accommodation, restaurants, places to visit, sports and leisure activities, tourist offices, seasonal rental agencies …

Qualité Tourisme ™ accompanies you throughout your stay. Whether they are recognized or unusual destinations, large groups of international renown or small independent establishments, the brand’s establishments are joining forces in the same process to provide excellent hospitality

The Quality Tourism Occitanie Sud de France label is a progressive approach that enables tourism businesses to be more efficient by optimizing and developing their quality of welcome, service and amenities. This regional label is also recognized nationally by the Tourism Quality Plan: in a single step, we obtain both brands! It is awarded for a period of 5 years and now has more than 1,300 labels in 11 tourism sectors. The label team will support you during these five years: preparation for labeling, external audit (by mystery shopper), progress workshops and provision of tools to improve, progress and monitor customer satisfaction.

In an improvement process, each customer opinion (satisfaction questionnaire, remark, complaint, thank you, …) is analyzed.

  • the Tourist Office takes all your comments into account and implements corrective actions if necessary.
  • The Board of Directors (Quality Group) made up of service providers representing the economic and tourist activity of Grand Montauban, elected officials as well as the Management of the Tourist Office. This group meets at least twice a year to discuss any dysfunctions encountered and find areas for improvement.